Product
What gets installed, and what it does
Three parts, one job: identify the lift, reach the right people, and keep the record.
01The three parts
Two pieces of hardware, one place to look.
SOS unit
In the lift car, wired to the SOS button. Tied to that lift's name, so every alert says which lift it came from. Confirms to the rider that the alert has gone, and again when someone acknowledges it.
Receiver and antenna
Picks up the press from inside the shaft and passes it on. The antenna is placed so the signal gets out of the shaft reliably, which is the part that usually decides whether an alert works at all.
Platform and app
Sends the SMS and places the voice call, takes the acknowledgement, and keeps the history. The app is where a building or a lift company sees what happened and pulls a report.
02What it does
Everything here is live today.
- Instant SOS alertIdentified by lift.
- SMS and voice callTo every contact set for that lift.
- AcknowledgementWho responded, and when.
- History and reportsEvery alert on record.
- Several contacts per liftSet per lift, alerted together.
- Friendly lift names“Tower B, Lift 2”, not a serial number.
03The product
A unit in the car. A record in the app.
One button in the lift, tied to that lift’s name. Every alert and every acknowledgement on one screen.
Illustration: the SOS unit beside an alert history screen listing three lifts, two acknowledged and one still alerting.
04Reliability
It has to work on the worst day, not the average one.
Battery backup in the unit
It keeps working through a power cut — which is when people get trapped in the first place.
Its own connectivity
It doesn't ride on the building's wifi or broadband, so a router outage doesn't take the alerting with it.
Built for the shaft
The receiver and antenna are placed so the signal gets out of a lift shaft, which is the hard part of doing this at all.
Fitted by your lift company
Installed during a normal maintenance visit. No building works, no separate contractor.
SOSConnect alerts your own contacts. It isn't a call centre, and it doesn't replace your lift's existing alarm.